How long will it take to receive my order?

Total delivery = Processing time (3–7 business days) + Shipping timeUSA & Canada: 7 – 10 business daysEurope & UK : 10 – 15 business daysAsia: 15 – 17 business days South America: 20 – 30 business days

How to track my order?

Once shipped, you'll receive an email with your tracking number. Track it here:🔗 17Track🔗 Cainiao GlobalAllow 1–2 business days for tracking info to activate.

Do you ship internationally?

We ship to almost every country worldwide! Unfortunately, we currently do not ship to:Africa (all countries)VenezuelaHaitiUkraineMoroccoEgyptRussiaYou can confirm availability at checkout.

Which carriers deliver my order?

In the USA, your package is delivered by USPS, FedEx, UPS, or DHL eCommerce. For international orders, we work with Cainiao, YunExpress, DHL, and your local postal service (Royal Mail, Canada Post, Correos, etc.).

My order never arrived

Don't worry, we've got you! If 60 days have passed since your order was shipped and it still hasn't arrived, contact us at contact@vusykawaiishop.com. We'll either resend your order or issue a full refund.

Will I have to pay taxes or customs duties?

Each country has its own customs policies. In rare cases, import duties may apply and are the responsibility of the customer. We recommend checking with your local customs office for more details.

What is your return policy?

You have 14 days from the date of delivery to request a return or exchange. Items must be:Unused, unwashed, and undamagedIn their original packaging with all tags attachedPlease check our return/refund/exchange policy here.

How do I request a return?

Send us an email at contact@vusykawaiishop.com with:Your order numberPhotos or videos showing the issueA brief description of the problem

When will I get my refund?

Once we receive and inspect your return, we'll notify you by email. Approved refunds are issued to your original payment method within 1 week. Depending on your bank, it may take 5–10 business days to appear in your account.

What payment methods do you accept?

We accept a variety of secure payment options:Credit & Debit Cards (Visa, Mastercard, American Express)PayPalApple PayGoogle PayShop PayAll transactions are processed securely through encrypted payment gateways.

Can I cancel or change my order?

Yes, but please contact us within 24 hours of placing your order. After that, your order enters the preparation stage and cannot be modified or canceled.

In what currency are prices shown?

All prices on our website are displayed in US Dollars (USD) by default. Your bank may apply a small conversion fee depending on your local currency.

USD

Language

Frequently Asked Questions

How to Reach Us:
You can reach our customer service team by email at: contact@vusykawaiishop.com

Country/Region

Language

Country/Region

Language

Frequently Asked Questions