Total delivery = Processing time + Shipping time:

• ⏱ Processing: 3–7 business days
• 🇺🇸 USA & Canada: 7–10 business days
• 🇪🇺 Europe & UK: 10–15 business days
• 🌏 Asia: 15–17 business days
• 🌎 South America: 20–30 business days

Once shipped, you'll receive an email with your tracking number. You can track it on:

• 🔗 17Track
• 🔗 Cainiao Global

Allow 1–2 business days for tracking info to activate after shipment.

Yes! We ship to almost every country worldwide 🌍

Unfortunately, we currently do not ship to: Africa (all countries), Venezuela, Haiti, Ukraine, Morocco, Egypt, and Russia.

You can confirm availability at checkout.

• 🇺🇸 USA: USPS, FedEx, UPS, DHL eCommerce
• 🌍 International: Cainiao, YunExpress, DHL, and your local postal service (Royal Mail, Canada Post, Correos, etc.)

Don't worry, we've got you! 💖 If 60 days have passed since your order was shipped and it still hasn't arrived, contact us at contact@vusykawaiishop.com. We'll either resend your order or issue a full refund.

Each country has its own customs policies. In rare cases, import duties may apply and are the responsibility of the customer. We recommend checking with your local customs office for more details.

You have 14 days from the date of delivery to request a return or exchange. Items must be:

• ✅ Unused, unwashed, and undamaged
• ✅ In their original packaging with all tags attached

Check our full return/refund/exchange policy here.

Send us an email at contact@vusykawaiishop.com with:

• 📦 Your order number
• 📸 Photos or videos showing the issue
• 📝 A brief description of the problem

We'll get back to you within 1–2 business days!

Once we receive and inspect your return, we'll notify you by email. Approved refunds are issued to your original payment method within 1 week. Depending on your bank, it may take 5–10 additional business days to appear in your account.

We accept a variety of secure payment options:

• 💳 Credit & Debit Cards (Visa, Mastercard, American Express)
• 🅿️ PayPal
• 🍎 Apple Pay
• 🔵 Google Pay
• 🛍️ Shop Pay

All transactions are processed securely through encrypted payment gateways.

Yes! Contact us within 24 hours of placing your order. After that, your order enters the preparation stage and cannot be modified or canceled.

📧 contact@vusykawaiishop.com

All prices on our website are displayed in US Dollars (USD) by default. Your bank may apply a small conversion fee depending on your local currency.