Kontaktinformationen

We're always here to help and we truly mean it.

Whether you have a question about your order, need help with sizing, want to share feedback, or simply want to say hi, our team is ready to assist you.

We do our best to reply to every message within 24 hours (Monday through Friday). Messages received on weekends or holidays will be answered the next business day.

Get in Touch

You can reach us through any of the following channels:

Email

contact@vusykawaiishop.com Best for order inquiries, returns, refunds, and detailed questions.

Instagram

@Vusykawaishop Follow us for new arrivals, restocks, giveaways, and daily kawaii inspiration!

Facebook

@Vusykawaiishop Message us directly or stay updated with our latest news and promotions.

Before You Contact Us

To help us assist you faster, please have the following information ready when reaching out:

Your order number (if your inquiry is about an existing order)
A clear description of your question or issue
Photos or videos (if reporting a defect or damaged item)

Customer Service Hours

Monday – Friday: 9:00 AM – 6:00 PM (EST)
Saturday – Sunday: Closed (messages will be answered on Monday)

💕 We Love Hearing From You!

Your feedback helps us grow and improve. Whether it's a suggestion, a kind word, or a concern, we appreciate every message. Thank you for being part of the Vusy Kawaii family! 🌸