The dress is cotton on top, slightly stiff at the bottom. I'll see after ironing what happens; it's very wrinkled. It doesn't look fancy but fits well and lies nicely. It's okay for me and I recommend it.
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Shipping
1. Does Vusy Kawaii Shop ship to my country?
We ship to almost every country in the world, with the exception of the following destinations due to shipping and customs restrictions. We apologize for the inconvenience and are actively working to expand our reach:
Africa (all countries)
Venezuela
Haiti
Ukraine
Morocco
Egypt
Russia
You can find the complete list of available destinations on the checkout page.
2. How much does shipping cost?
Standard Free Shipping: Available to all eligible countries, except for some countries in South America.
Express Shipping: Available at checkout, with costs ranging from US$9.99 to US$11.99 depending on your country (temporarily unavailable).
We offer site-wide free shipping promotions during sale seasons. Follow us on social media to stay updated!
3. Will I have to pay taxes or customs duties?
Each country has its own customs rules and policies. We recommend contacting your local customs office for more information. In the rare cases where import duties or taxes apply, these charges are the responsibility of the customer.
4. How long will it take for my order to arrive?
Total delivery time = Processing time + Shipping time(Not including customs delays, weekends, holidays, or unforeseen circumstances.)
Processing Time
3 – 7 business days (applies to all orders)
Standard Shipping Time by Region
Delivery Time:
USA & Canada: 7 – 10 business days
Europe & UK: 10 – 15 business days
Asia: 15 – 17 business days
South America: 20 – 30 business days
⚠️ Important: Delivery times are estimates and may vary due to customs clearance, local postal service delays, weather conditions, or holidays. For orders to South America, additional delays may occur due to customs processing.
5. Which shipping carriers do you use?
We partner with reliable international and local carriers to ensure your order arrives safely. The carrier assigned to your order depends on your destination and shipping method:
🇺🇸 For orders within the United States:
Once your package arrives in the U.S., it will be handed off to one of the following trusted domestic carriers for final delivery:
USPS (United States Postal Service)
FedEx
UPS (United Parcel Service)
DHL eCommerce
The specific carrier used for your order will be indicated in your tracking information once the package is shipped.
For international orders:
We work with global logistics partners such as Cainiao, YunExpress, DHL, and 4PX, which then coordinate with your country's local postal service for final delivery (e.g., Royal Mail in the UK, Canada Post in Canada, Correos in Spain, etc.).
Tip: You will receive a tracking number via email once your order ships. We recommend checking your tracking regularly and ensuring someone is available to receive the package at the delivery address.
6. How can I track my order?
Once your order has been shipped, you will receive a confirmation email with your tracking number and all relevant information. You can track your order through the following platforms:
🔗 Directly on the carrier's website (USPS.com, FedEx.com, UPS.com, etc.) once your package reaches the U.S.
Please allow 1–2 business days for tracking information to become available after shipment.
7. What if my package doesn't arrive?
If you have not received your package within 60 days after it was shipped, please contact us at contact@vusykawaiishop.com We will either resend your order or issue a full refund.
Return policy
Our return policy is valid for 14 days from the date of delivery. Unfortunately, if more than 14 days have passed since you received your order, we cannot offer a refund or exchange.
RETURN REQUIREMENTS
1. How to request a return or exchange
To initiate a return or exchange, please send an email to contact@vusykawaiishop.com with the following details:
Your order number
Photo or video evidence clearly showing the problem or defect
A brief description of the issue
2. Condition of the item
To be eligible for a return, your item must meet the following conditions:
In its original condition unwashed, unused, and undamaged
In the original packaging with all original labels and tags attached
⚠️ If the returned item does not meet these conditions, the buyer will be responsible for all incurred fees and no refund will be issued.
Details & fabric
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
Items must be unworn, unwashed and in original condition
Contact our support team to start your return
Return shipping is paid by the customer
Questions before you buy
Quick answers. Still unsure? We reply in 24h.
Is Asian sizing smaller?
Yes, usually about one size smaller than US sizing. Use Find my size above or open the size guide. Between two sizes? Pick the larger one.
When will my order arrive?
We prepare your order in 1–2 business days. Then delivery takes about 4–7 business days to the USA & Canada, 6–11 business days to Europe and 12–20 business days to Latin America. Your exact date is shown next to the add to cart button.
Is shipping really free?
Yes, free tracked shipping worldwide, except a few Latin American countries where a small fee shows at checkout. You'll get a tracking number by email as soon as it ships.
Will I pay customs or taxes?
Most orders arrive with no extra fees. Each country has its own rules, so in rare cases your local customs may charge import duties.
How do returns work?
You have 30 days from delivery. Items must be unworn, unwashed and with tags. Email contact@vusykawaiishop.com with your order number and we'll guide you.
Can I change or cancel my order?
Yes, within 24 hours of placing it. Just email contact@vusykawaiishop.com with your order number.
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